General Policies

  • Haust is a backpacker hostel chain designed for young travellers. Guests under 18, including children and infants, are permitted only if accompanied by their legal parents.
  • A 50% advance payment is required to confirm bookings. Guests making a 100% advance payment through direct booking will enjoy exclusive benefits.
  • All guests must present valid government-issued ID upon check-in. Local IDs are not accepted.
  • Check-in time is 12 PM, and check-out time is 10 AM. Early check-ins and late check-outs are subject to availability and may incur additional charges.
  • Haust promotes self-service, so luggage assistance and room service are not provided.
  • Visitors can meet guests in designated common areas from 9 AM to 9 PM. Visitors are not permitted in guest rooms.
  • Quiet Hours are observed from 10 PM to 7 AM. Please avoid loud music or disturbances and respect the neighbours and local culture.
  • Smoking is allowed only in designated areas. Smoking inside dorms or rooms is strictly prohibited.
  • Consuming food in dorms or rooms is not allowed.
  • The possession or use of drugs, substances, or alcohol is strictly prohibited. Violations will result in immediate eviction and permanent blacklisting from all Haust properties.
  • Inappropriate group behaviour, as determined by the Haust Property Manager, may lead to immediate cancellation without refunds.

Cancellation Policies

  • Guests are eligible for a full refund if the cancellation request is made at least 5 days before check-in. After this period, payments will be retained as a cancellation fee.
  • Date changes or stay duration reductions within 5 days of check-in will be treated as cancellations.
  • If the property cannot accommodate you due to unforeseen circumstances, a 100% refund will be issued directly to your bank account.

Dorm Guidelines

  • Age Group: Haust dorms are designed for the young at heart, typically aged 18 to 35, to maintain a vibrant atmosphere.
  • Curfew: Some hostels may observe curfews for cleaning or nighttime security.
  • Snack Zones: Enjoy snacks in common areas to keep dorms clean and fresh.
  • Quiet Hours: From 10 PM to 7 AM, we maintain a peaceful environment for rest.
  • Visitor Rules: Visitors are welcome in common areas, but dorms are reserved for registered guests only.
  • Respect for Property: Safeguard your belongings and respect others’ possessions.
  • Responsible Drinking: Alcohol consumption is allowed only in designated areas and within permitted times.
  • Lockers: Use provided lockers to secure valuables.

Friendly Etiquette

  • Be Considerate: Keep noise to a minimum, especially during Quiet Hours.
  • Bathroom Use: Share bathroom facilities respectfully and keep them tidy.
  • Tidy Spaces: Maintain cleanliness in your area and common spaces.
  • Kitchen Use: Clean up after cooking to leave the space pleasant for others.
  • Dress Code: Wear appropriate clothing in shared areas.
  • Use Headphones: Keep calls and music personal by using headphones.
  • Alarm Etiquette: Set a single alarm to avoid disturbing others.

These policies and guidelines ensure a welcoming, comfortable, and enjoyable stay for all our guests. Welcome to Haust, and have an incredible experience!